Brocade Online Shopping

Currently our average delivery time in India is around 4 days and outside of India is 18 days.

Shipment Tracking:

You will get an email and SMS with the tracking details as soon as the product is shipped. You can also track your order by logging into you Craftsvilla account.

Shipping Locations:

We deliver to over 100 countries globally including USA, UK, Australia and Canada

Return Time:

We have a 100% Buyer protection policy wherein you can return the product for any reason whatsoever. You can ship it back to us within 7 days and get a full refund

Return Process:

Just email us your complaint with order number within 7 days of receipt of the product. You can also login to your account and raise a dispute from there. We will pickup up the product from your doorstep if the pincode is serviceable. In case we can’t pickup, our team will reply to you with an email, containing instructions and return shipping address to which you need to send back the product within 10 days.

Refund:

If you wish, we can offer you a redeemable voucher worth the refund amount for future purchases. Else we can also refund the entire amount back to your bank account without any deductions along with Rs. 100 for return shipping.

Payment Modes:

Cash on Delivery

Net Banking, Debit cards/ Credit Cards (Visa, MasterCard, American Express, Diners Club cards accepted)

International Credit Cards

Payment Details:

Immediately after you make a purchase, an invoice with your payment details and a unique payment ID will be sent to you. In case of any issues, our customer care would be happy to help you.

Payment Security:

You pay through our secured Payment Gateway and all data is transferred through high level encryption technology. We guarantee your payments are 100% safe with us and the details are never shared with anyone during the payment process.